Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions (“Terms”) govern your access to and use of https://casablanca-brand.com/ (the “Site”), as well as any purchase of products from Casablanca Brand (“Casablanca Brand,” “we,” “us,” or “our”). By using the Site or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Site.

2. Eligibility & Account

• You must be at least the age of majority in your jurisdiction to purchase from the Site.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
• We may refuse service, close accounts, or cancel orders at our discretion if these Terms are violated or for suspected fraud/abuse.

3. Orders & Availability

• Order Confirmation: After you place an order, you will receive an email confirmation acknowledging receipt. This email is not our acceptance of your order.
• Contract Formation: Acceptance occurs when we dispatch the products and send a shipping confirmation. We may cancel all or part of an order for reasons including limited stock, payment issues, or suspected unauthorized activity. Any charged amounts for canceled items will be refunded.
• Pre‑orders & Backorders: Estimated shipping dates are provided for guidance and may change. We will notify you of significant delays.
• Quantity Limits: We may limit or reject quantities per person, household, or order to ensure fair access to product drops.

4. Pricing, Taxes & Currency

• Prices are listed in USD unless otherwise stated and are subject to change without notice.
• Applicable sales taxes will be calculated at checkout based on your shipping address.
• For international orders, you are responsible for any customs duties, import taxes, or brokerage fees required by your destination country.
• We strive for accuracy but reserve the right to correct pricing errors. If an item’s correct price is higher than the stated price, we may contact you for instructions or cancel your order and notify you.

5. Payment Methods

We currently accept Visa, Mastercard, and PayPal. Your card will be charged at checkout or at shipment for pre‑orders, depending on the payment method. By submitting payment information, you represent and warrant that you are authorized to use the payment method and authorize us to charge the full order amount, including taxes, shipping, and any duties where applicable.

6. Shipping & Delivery

• Processing Time: Orders typically process within 1–2 business days, excluding weekends and US holidays.
• Transit Times: Domestic shipments usually arrive within 2–7 business days depending on the selected service and destination.
• Shipping Offer: Complimentary US shipping on orders over $300 (after discounts, before tax) may apply to standard services only.
• Tracking: You will receive tracking details via email after dispatch.
• Delivery Issues: If tracking shows delivered but you cannot locate the package, contact the carrier first, then our support if unresolved within 3 business days.
• Address Accuracy: Please verify the shipping address. We are not responsible for delays or losses due to incorrect or incomplete addresses.

7. Returns & Exchanges

• Window: Eligible items may be returned within 14 days of delivery for a refund to the original payment method.
• Condition: Items must be unworn, unwashed, unaltered, and returned with all original tags and packaging. Footwear must be tried on clean, soft surfaces.
• Final Sale: Sale, personalized, or special‑release items may be marked Final Sale and are not eligible for return or exchange unless defective.
• Process: See our full Refund & Returns Policy for instructions and any applicable fees.
• Damaged/Incorrect Items: Contact us within 7 days of delivery with photos to arrange a resolution.

8. Promotions & Gift Cards

• Promotions are valid for the advertised period only, are not transferable, and cannot be combined unless explicitly stated.
• Discounts exclude taxes, shipping, and some items as indicated. We may modify or discontinue promotions at any time.
• Gift cards (if offered) are non‑refundable and not redeemable for cash except where required by law.

9. Risk of Loss & Title

Title and risk of loss for products pass to you upon delivery to the carrier. Please review your confirmation and tracking information and contact the carrier for delivery issues.

10. Intellectual Property

The Site, including all content, graphics, logos, photographs, and designs, is owned by or licensed to Casablanca Brand and protected by intellectual property laws. You may not reproduce, publish, distribute, modify, create derivative works from, or exploit any part of the Site or its content without our prior written consent.

11. Reviews & User Content

If you submit reviews, photos, or other materials (“User Content”), you grant Casablanca Brand a non‑exclusive, worldwide, royalty‑free license to use, reproduce, edit, publish, and display such content in connection with the Site, marketing, and social channels. You represent that you own the content and that it does not infringe third‑party rights or contain unlawful material. We may remove User Content at any time.

12. Prohibited Uses

• Using the Site for unlawful purposes or to solicit others to perform unlawful acts.
• Violating intellectual property rights or rights of privacy or publicity.
• Uploading viruses, malicious code, or interfering with security features or Site operations.
• Automated data mining, scraping, or crawling without our express consent.
• Misrepresenting your identity or affiliation, or attempting to bypass access controls.

13. Third‑Party Services

The Site may contain links to third‑party websites or services. We are not responsible for their content, policies, or practices. Your dealings with third parties are solely between you and the third party.

14. Warranties Disclaimer

To the fullest extent permitted by law, the Site and products are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non‑infringement. We do not guarantee that the Site will be uninterrupted, secure, or error‑free.

15. Limitation of Liability

To the maximum extent permitted by applicable law, in no event will Casablanca Brand or its officers, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, data, goodwill, or other intangible losses arising from or related to your use of the Site or purchase of products. Our total liability for any claim will not exceed the amount you paid for the product(s) giving rise to the claim.

16. Indemnification

You agree to defend, indemnify, and hold harmless Casablanca Brand and our affiliates from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Site, violation of these Terms, or infringement of any rights of a third party.

17. Force Majeure

We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, labor disputes, pandemics, war, governmental actions, or disruptions of transportation or utilities.

18. Governing Law & Disputes

• These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.
• Exclusive venue for any permitted court action shall be the state or federal courts located in New York County, New York, and you consent to personal jurisdiction there.
• To the extent permitted by law, disputes will be resolved on an individual basis; class actions and class arbitrations are not permitted.
• Nothing prevents either party from seeking equitable relief for urgent matters in a court of competent jurisdiction.

19. Changes to Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent changes. Continued use of the Site after changes become effective constitutes acceptance of the revised Terms.

20. Contact Us

If there is any conflict between these Terms & Conditions and any other policy on the Site, these Terms will control with respect to the subject matter herein.