Client Services
How can we help?
Send us a message
We typically respond within 1 business day.
Showroom & Office
Visits by appointment only.
Frequently Asked
What are your customer service hours?
Our Client Services team is available Monday–Friday, 9am–6pm ET (excluding US holidays).
How do I start a return?
Visit our Refund & Returns Policy to confirm eligibility, then contact Client Services with your order number to initiate the process.
When will my order ship?
Orders are typically processed in 1–2 business days. A shipping confirmation with tracking will be sent once dispatched.
Do you offer size guidance?
Yes—email us your usual sizes and the style you’re considering. We’ll provide fit notes and measurements where available.
Which payment methods do you accept?
We accept major cards including Visa and Mastercard, plus PayPal. See payment options in checkout.