Privacy Policy

Effective date: January 1, 2025

1) Who we are

Casablanca Brand (“Casablanca”, “we”, “us”, “our”) operates https://casablanca-brand.com/ and related services. Our registered address is 245 Spring St, Suite 3A, New York, NY 10013, USA. For privacy inquiries, email [email protected].

2) Scope

This Privacy Policy applies to our website, customer support, marketing communications, and e‑commerce operations. It does not cover third-party websites or services we do not control.

3) Personal data we collect

• Identifiers: name, email address, phone number, shipping and billing addresses, account credentials.
• Commercial information: order history, products viewed or added to cart, returns.
• Payment details: last four digits of card, payment method token (processed securely by our payment partners; we do not store full card numbers).
• Device and usage data: IP address, browser type, device identifiers, pages visited, links clicked, session duration, approximate location derived from IP.
• Marketing preferences: newsletter opt-ins, communication preferences, cookies consent choices.
• User-generated content: messages to customer support, product reviews (where available).

4) How we collect data

• Directly from you when you browse the site, create an account, place an order, contact support, or subscribe to our newsletter.
• Automatically via cookies, pixels, and similar technologies when you use our website.
• From third parties such as payment processors, logistics partners, fraud prevention providers, and advertising/analytics partners where permitted by law.

5) How we use personal data

• Provide and deliver products, process payments, fulfill orders, and manage returns.
• Operate, secure, and improve our website, services, and user experience.
• Personalize your experience and product recommendations.
• Communicate with you about your account, orders, service updates, and marketing (with your consent where required).
• Detect, investigate, and prevent fraud and security incidents.
• Comply with legal obligations and enforce our terms and policies.

6) Legal bases for processing (EEA/UK)

• Contract: to provide the services you request (e.g., fulfilling an order).
• Legitimate interests: to secure and improve services, prevent fraud, and personalize content (balanced against your rights).
• Consent: for certain cookies/analytics/marketing and where required by law. You may withdraw consent at any time via Cookie Preferences.
• Legal obligation: to comply with tax, accounting, and regulatory requirements.

7) Cookies and tracking technologies

We use first- and third-party cookies, pixels, and similar technologies to enable core site functionality, analyze traffic, and deliver personalized content and ads. Categories include:

• Strictly necessary: required for site functionality such as cart and checkout.
• Performance/analytics: help us understand usage and improve the site.
• Functional: remember choices and preferences.
• Advertising: measure and deliver ads tailored to your interests.

Manage your choices at any time via the Cookie Preferences button above or the banner shown on first visit. Your settings are stored in your browser and may reset if you clear cookies or change devices.

8) How we share information

• Service providers: payment processing, fraud prevention, shipping and logistics, customer support, IT and cloud hosting, analytics, and marketing services. These vendors process data on our behalf under contractual safeguards.
• Business transfers: in connection with a merger, acquisition, or asset sale, subject to appropriate safeguards.
• Legal and safety: to comply with law, enforce our terms, or protect rights, property, and safety of Casablanca, our users, or the public.

We do not sell personal information in the traditional sense. For US state privacy laws, certain sharing for targeted advertising or cross-context behavioral advertising may be considered a “sale” or “sharing.” See Your rights below for opt-out choices.

9) International data transfers

We may transfer personal data to countries other than your own. Where required, we use appropriate safeguards such as Standard Contractual Clauses and implement additional measures to protect your information.

10) Data retention

We retain personal data only as long as necessary for the purposes outlined in this policy, including to fulfill orders, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and applicable law.

11) Your privacy rights

Depending on your location, you may have the following rights:

• Access: request a copy of your personal data.
• Correction: correct inaccurate or incomplete data.
• Deletion: request deletion of your personal data.
• Portability: receive your data in a portable format.
• Restriction/Objection: limit or object to certain processing.
• Withdraw consent: where processing is based on consent.
• Opt-out of targeted advertising and certain profiling.
• Appeal: if your request is denied (where applicable).

To exercise your rights, email [email protected] with “Privacy Request” in the subject and include your name, country/state, and the request type. We may verify your identity before responding. You may also use an authorized agent, subject to verification.

Residents of California and certain US states: You have the right to know categories and specific pieces of personal information collected, sources, purposes, and categories of third parties with whom we share information; the right to opt out of “sale”/“sharing” for targeted advertising; and the right to non-discrimination for exercising rights.

12) Security

We implement administrative, technical, and physical safeguards appropriate to the nature of the data we process. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

13) Do Not Track

Your browser may offer a Do Not Track (DNT) signal. Our site currently does not respond to DNT signals, but you can manage tracking via Cookie Preferences and opt-out links provided above.

14) Children’s privacy

Our services are not directed to children under 13 (or other age as defined by local law). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will take appropriate steps to delete it.

15) Third-party sites and services

Our website may link to third-party sites. Their privacy practices are governed by their own policies. We are not responsible for their content or privacy practices.

16) Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective date” and will be effective as soon as it is accessible.

17) Contact us